Customer Feedback
"One of the original team remembered the April move when he saw “Matilda” my wife’s dress making dummy. ‘I carried her out and now I am carrying her in!
Polite, efficient, helpful and careful with all goods - what more did we want? Nothing!
Thank you to all concerned." June 2019"The men that moved us were friendly and very efficient. They got the job done in good time and were careful with our things.
They were fun and had a good laugh with us." July 2019The man who came to give us a quote was clear and concise. Our move was smooth and stress free. The men were efficient and friendly and we had a good laugh with them too throughout the day. Nothing was too much trouble and they worked very hard to get everything done and put into the places we wanted. July 2019
"House move with such wonderful help and positive vibes from R & J Removals.
Just love the way they say 'we can' rather than offer a sharp intake of breath when sizing up the furniture and the access via the staircase!
Happy staff and an easy transaction, what more can we ask?
We would like to say a big thank you :-)" June 2019"Jason and Sergei at R&J were fantastic. It was a hot day and they worked really hard, hardly stopping and packed away everything quickly and calmly and we hardly did a thing.
They'd unpacked everything into the garage by the time we turned up with our keys and continued working late into the afternoon until everything was moved and roughly in the room we wanted things.
We can't thank them both for everything and made our move day so much easier. They worked incredibly hard for us and we thank them for that. Fantastic service, really nice people and super efficient. Thank you so much for everything. Alice and Alex." July 2019"The administration was courteous and efficient. The lorry turned up punctually, and the team, Dan and Serge, were excellent. We are an elderly couple and they could not have been more kindly and considerate. They worked non stop and completed the move in double quick time. There was no damage of any kind to our possessions or the interior walls. They came back a couple of weeks later to collect the empty boxes, which saved us having to make arrangements for them to be collected by the council.
Our daughter recommended R&J following her equally pleasant experience when they moved her and her family a few years ago, and we would have no hesitation in recommending their services to others." May 2019"R&J were a delight to deal with from start to finish. They were highly recommended by a friend and they didn’t disappoint. The team of 3 couldn’t have done more to help. They were polite, cheerful and nothing was too much trouble.
They worked solidly without a break to get the job done as soon as possible.
The packing was done carefully with fragile items bubble wrapped and everything clearly labelled for ease of unpacking.
I can’t recommend them highly enough and would definitely use them again." July 2019"Having moved ourselves in January to a small rental and the moved again in May to our new home we decided we needed help to move the last of our possessions from a storage unit to our new home. I only booked RandJ about a week before but they were able to fit us in. Matt and Dan arrived on time and loaded the lorry taking care with every item. They unloaded with the same care. After depositing all the boxes in the correct rooms they even offered to sift things again if we wanted any of them relocated to different rooms. All in all really pleased with every aspect of the move and wished w'ed used them before." June 2019
"R&J removals are an excellent company to do business with. There is no pressure selling and the quote was the most competitive given. Everything was done on time and both Dan and Rob were pleasant and professional and more than happy to meet our requirements. We could not have wished for two better people to move our home contents and is a tribute to R&J Removals for having such dedicated individuals. I had unfortunately misunderstood that final payment was due prior to the removal day but after a very quick call the matter was resolved satisfactorily.We would certainly highly recommend their services to others." July 2019
"We were absolutely delighted with every aspect of our move. It was at the first meeting that Paul suggested we consider storage nearer to our destination and exploring a local company to deliver to our new home. No other companies suggested that to us and hence their quotes were overall more expensive - though R&J Removers were not the cheapest quote for getting our stuff to the house and storage.
They gave confidence through our discussions and delivered an excellent service. The four guys involved in the move worked really well together and were good humoured, polite and respectful of each other and us. Top job - thank you. We thoroughly recommend. 😊👏👍" June 2019"RJ did a fantastic job in moving me at short notice. The guys worked incredibly hard. To fill two lorrys and safety delivered and unpacked at my new house.
I found them through word of mouth and would highly recommend. They were competitive, professional and a delight to use." May 2019"Excellent service the two guys who moved us did a fantastic job"
July 2019
"What can I say apart from excellent from start to finish. We had to arrange a move at short notice from Bristol to Hertfordshire on a Friday, I spoke to Paul and he advised they were fully booked but advised they could collect on Thursday and store our stuff in a secure location and deliver it first thing on Saturday which actually worked out better for us.
The two guys who collected our stuff on Thursday arrived bang on 8.30am as advised the day before and were in and out within 30 mins, very polite and professional.
Saturday morning arrived and as advised I had a call from Matt to advise he was 30 mins away. Matt arrived and got all the boxes and stuff up to our second floor flat with no issue and was very polite and professional.
Due to the distance I thought what they charged was excellent and would recommend them to anyone for a polite and professional service and turning up when they say they would
" July 2019"The removers were very prompt and friendly and got started as soon as they arrived. The boxes they used to put all my clothes in on rails were amazing so I did not have to take everything off of the hangers!
I had labelled my boxes and they placed all in the correct rooms. They were very considerate about not damaging either my old or new property on the move day. I would defo use them again in the future!" July 2019
Insurance & Key Waiver Cover
Insurance
R & J Removals Ltd is fully insured by Basil Fry one of the UK's leading removal & storage insurance brokers. Whilst every care is taken with your furniture accidents can happen. Our comprehensive insurance cover for a small premium will protect you goods in-transit or store and if we are packing fragile's these will be covered as well please be aware (owner packed goods are not covered).
Late Key Waiver
IMPORTANT: One of the biggest problems removers experience is waiting for the keys to be released for your new property.
Sometimes events take place that are out of our control, such as not being able to gain access to your new property at the agreed completion time. For your removal to be completed within normal working hours we require access to your new property by 2.00pm. If your removal crew is delayed due to late key release there will be an additional cost's, this can be as much as £150.00+vat.
For your peace of mind why not purchase the Late Key Waiver cover. For a small fee from £40.00+Vat, you will be provided with a total peace of mind if there is an unforeseen delay in gaining access to your new property.
The Late Key Waiver gives you the flexibility of a three-hour waiting period from 2.00 pm to the completion of your property. This means that our crew will be on site to complete the removal until 5pm from which we will then complete your unloading.
Member No: R070